7 Questions to Ask Yourself to Write a Better Customer Service Resume

7 Questions to Ask Yourself to Write a Better Customer Service ResumeCreating an accomplishment-driven resume is vitally important in order to get the attention of hiring managers. How do you do that though when your job isnt necessarily all about numbers or abverkauf? You can departure by asking yourself the following seven questions about your experience in customer service and then incorporate those answers into your resume today1. Have I had any effect on operating costs? Have I reduced them in some way? What about general overhead for the business have I reduced that in some way?2. What responsibilities or results have I had with key accounts?3. Have I had any involvement in new processes, procedures, or technologies that have been used to automate processes or save the company time or money?4. What about quality assurance or performance review results? What have others said about the quality of the service I offer?5. What scores, if any, have I contributed to positively? Have t he company rankings/scores increasedor mine personally?6. Have I contributed to any form of sales revenue for the organization? If so, what was my part?7. How have I improved the experience for those I work with and the clients, customers, or patrons that I service?Take the answers from these questions and create accomplishment-based statements that you can use throughout your resume for hard-hitting, memorable impact.For additional job search and career related advice, check out our blog or follow us on Twitter GreatResume.

15 Questions to Ask Yourself Before Taking a Corporate Job

15 Questions to Ask Yourself Before Taking a Corporate Job The word corporate may summon thoughts of pantsuits and cubicles, but the notion of a corporate company has evolved over the years. In short, corporate simply refers to a corporation, and especially a large company. That company might have pantsuits but it also might have jeans. It might have cubicles but it also might have open-floor amtsstube plans.Whatever the company culture, you should be well aware of what youre walking into before accepting a new corporate job. There are some things nobody tells you about corporate jobs, of course, and there are some questions you should ask regardless of the new job type youre considering.When youve sent countless resumes to the deep abyss of the internet and floodedrecruiters inboxes, its a rewarding feeling to receive your first offer. But just because a company tells you that youre their best fit for a sttte doesnt mean that the position is necessarily the best fit for you. Consi der ansicht questions before taking a corporate job.1. What Do I Want from My Career?No matter the position nor the company, you should always ask yourself what you want to gain from your career. Are you seeking a promotion for higher pay, more challenges, a better work-life balance, different benefits or more variation in your work? Think through this question carefully, and reevaluate time to time as your wants and needs may change. Consider the company for which you may start working, and confirm whether or not that company can or has the potential to eventually provide you what you want.2. What Is Expected from Me in This Career?If youve gone from working as an interior designer working for yourself to working for a corporate company selling home products, your experience may be applicable (you know what people want and how to market it, perhaps)but your new work will look a lot different. Make koranvers you know what is expected from you in this new corporate career in terms of daily duties, who youll report to, goals youll be working to meet and more so youre not blindsided coming in.3. Does This Position Challenge or Interest Me?If the position does not challenge or interest you, you might want to reconsider it even if its with a credible, large corporate company. You dont want to risk boredom or burnout. Its better not to build bridges than to burn them, especially with bigger companies with wide networks.4. Is This Environment Productive for Me?What does the office floorplan look like? Will you be working at a communal desk on an open floor or will you have your own space? Are you going to be traveling for business a lot or will you be in the office most days? Make koranvers that whatever your environment will be, youre used to it and can excel in it, or are at least prepared to give it a shot.5. Do I Like My Prospective Colleagues and Boss?The reality is that you may not necessarily like with all of your prospective colleagues and bosses, but you do need to have working relationships with them regardless. The fact is that work runs a whole lot smoother when teams know how to collaborate together and when you can communicate effectively even with people of different opinions, ideas and plans. But if theres something that already doesnt sit well with you about one of the people with whom youll be closely working, consider whether or not you can absprache with that or if itll hinder your productivity and, ultimately, success.6. Am I Comfortable with This Salary?Before taking any new job, make sure youre comfortable with the salary. If youre not, be sure to negotiate because you dont get what you dont ask for.7. Am I Comfortable with These Benefits?Make sure that you understand all of the benefits being offered to you your 401(k) plans, your health/vision/dental insurances, parental leave policies, paid time off offers and more. And remember that you may be able to negotiate some of your benefits, as well.8. Does This Job Offer t he Work-Life Balance I Want?Are you going to have to commute far? Are the hours longer than youre used to? Will you have to work on the weekends or at night? If so, are you OK with any of that? A lot of corporate jobs require long hours and commute to headquarter offices, which are often located in bigger cities. Ask yourself what your work-life goals are and then make sure that your new position fits into those goals.9. Does the Position Use My Skills?Think about your own skills and the skills that youd like to hone. Then consider whether or not this corporate job will allow you to utilize those skills or if youll instead be spread thin around the company.10. Do I Feel Comfortable with the Company Culture?Make sure you have at least a grasp of the company culture read reviews online (you can check out Fairygodboss crowdsourced database of womens reviews), talk to other women who work for the company already and read up on the companys mission and core values. Beyond that, look at the companys structure, find out whos in leadership positions, dig into whos been promoted and why. If the company has very little diversity in leadership, despite touting diversity on its website, that may be a red flag. Do your homework to make sure the companys perceived culture aligns with what it claims to be, and then decide if youre comfortable with it.11. What Are the Companys Core Values and Do They Align with Mine?When you find out what the companys core values are during your research, decide if those values are also your own values.12. Does This Job Move Me Closer to My Career Goals?While it may be easy to jump at a new job opportunity, make sure that if youre making a move to change positions, jobs or even careers that its a smart move. While its OK to make lateral moves, for example, make sure you can justify it (more flexibility, a shorter commute, a more aligned vision, a serious interest etc.). Make sure that the new job title reflects your experience, as well, so t hat youre moving closer to your career goals.13. Is There Opportunity for Growth in This Position?Find out what success looks like in the role in which youll be working. Then find out what the next steps are beyond your position is there a corporate ladder to climb? Will you have positions to move into and, if there arent any obvious positions above you, is there the opportunity to create new positions? Make sure that theres a path or the opportunity to carve a path for your career, because you dont want to be stuck in the same role forever.14. How Will My Performance Be Measured?When youre looking into what success looks like in your new role, also find out how that success is measured within your company. Will you have to meet specific deadlines, grow sales by a specific number, acquire a certain amount of new clients, tap into a new demographic, increase web views or social media followings by a certain percentage? Whatever the measurements for your performance are, know them be fore you start working. You dont want to be in your first performance review with no concrete examples to prove how youre doing.15. Will I Have Mentors, Advocates and Resources Available to Help Me Grow?A wealth of studies show that a major key to success, especially for women, is having a mentor. Are there women in the company who could be potential mentors or advocates for you? Are there employee resource groups to which you can turn for support and advice? Make sure that youre aware of any tools that can help you grow and if a company doesnt seem to have those tools, decide whether or not itd be a wise move to work for them.--AnnaMarie Houlis is a multimedia journalist and an adventure aficionado with a keen cultural curiosity and an affinity for solo travel. Shes an editor by day and a travel blogger at HerReport.org by night.