Customer Service Manager Resume Sample [+Job Description]

Customer Service Manager Resume Sample [+Job Description] Customer Service Manager Resume SampleSelamawit YemaneCustomer Service Managerselamawit.yemane@gmail.com(929) 999-5595linkedin.com/in/selamawityemaneSummary of QualificationsPersonable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Bigs Box Store.Work ExperienceCustomer Service ManagerJanuary 2017April 2019Bullseye Mart, Jackson Heights, NYKey Qualifications ResponsibilitiesEffectively supervised day-to-day front-end operations of a busy customer service department.Hired, trained, and mentored top customer service agents and front-end staff.Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Created, edited, an d altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.Managed and updated the customer loyalty program.Key AchievementsAwarded the 2017 New York State Manager of the Year from Bullseye Mart.Implemented waste reduction strategy which reduced waste by 50% over 2 years.Reduced customer service staff turnover by 50%.Customer Service RepresentativeJanuary 2015December 2016Tarzhay Stores, New York, NYKey Qualifications ResponsibilitiesAssisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.Fulfilled and exceeded customer satisfaction goals in a consistent manner.Helped tutor new customer service associates after hiring and during seasonal upticks.Key AchievementsEarned Friendliest Customer Service Agent award for all of 2016.EducationBachelor of Science in Retail ManagementPace University, New York, NYGraduation: 2016Relevant Coursework: Retail Purchasin g, Management Communications, Sales and Sales Management, Project Management, Consumer Behavior, Supply Chain Management, Organizational Behavior, Business Leadership, Retail Store Operations.Key SkillsComplaint ResolutionEffective CommunicationTeambuilding TrainingCost Reduction Waste EliminationPatience EmpathyAbility to Keep Calm in Stressful SituationsCertifications2018 Customer Service Management CertificateAmerican Public Power AssociationAwards2017 Bullseye Mart New York State Manager of the Year2016 Tarzhay Stores Friendliest Customer Service AgentMembershipsNational Customer Service Association (NCSA)The Institute of Customer Service (ICS)The Association of Support Professionals (ASP)LanguagesTigrinya: Native ProficiencyArabic: Limited Working ProficiencyWant to save time and have your resume ready in 5 minutes? Try our resume builder. Its fast and easy to use. Plus, youll get ready-made content to add with one click. See 20+ resume templates and create your resume here. Sample Customer Service Manager ResumeSee more templates and create your resume here.One of our users, Nikos, had this to say:[I used] a nice template I found on Zety. My resume is now one page long, not three. With the same stuff.Create your resume nowCheck out other resume guides related to customer service management:General Manager Resume Sample GuideManager Resume Sample GuideStore Manager Resume Sample GuideRetail Manager Resume Sample GuideCustomer Service Resume Sample GuideCollector Resume Sample GuideSupervisor Resume Sample Complete GuideAssistant Manager Resume Sample GuideRetail Sales Associate Resume Sample GuideNow, lets begin.Heres how to write a customer service manager resume:1. Choose the Best Format for Your Customer Service Manager ResumeA tight customer service schedule is crucial if you want a 100% satisfaction score.LikewiseA properly-formatted resume is critical to getting a 100% approval from the employer.Keep these points in mind on customer servi ce manager resume formatting:Use the resume header to fill in your nameand address on a resume.Keep the various resume parts organized with bold headings.Usually, the chronological format is the best resume format to use.Use white space effectively and a great resume font to make it dazzle.Pro Tip: Send a PDF resume unless they tell you otherwise. The PDF format lets HR managers open it cleanly on any device, but it may not work with their software programs as well as Microsoft Word. Check the customer service manager job description for details.2. Write a Customer Service Manager Resume Objective or SummaryA resume profile, known as either a resume objective or summary statement, is a brief 3- or 4-sentence introduction paragraph.It gives employers and hiring managers a concise statement as to what your resume is about, with your job goals, work experience, achievements, and background.Got over 2 years of customer service management job experience?Choose the resume summary.The resu me summary is a short paragraph intro which sums up your experience and skills in customer service and management. To top it off, a key achievement with numbers is given which quantifies your customer service management effectiveness.Got little or no work experience as a customer service manager?Choose the resume objective.The career objective still gives a numbered achievement to prove your competence. However, instead of giving your background and experience, it wins them over with look at your career goals.Pro Tip: Retail checkout lanes are at the front, but shoppers dont start there. Likewise, save writing your objective or summary for the end, so you have a better grasp as to what youre summing up.3. Create the Perfect Customer Service Manager Job Description for a ResumeIn customer service, youll want a Net Promoter Score of 10.Its the same hereTo achieve a score of 10 from the employer, write a job experience section which makes their hearts race like a Black Friday blowout s ale.SoHeres how to write an effective customer success manager resume experience section:Begin with the most recent work you had, and go backwards through past jobs from there.List job titles, dates of employment, the company name, and 5 or 6 bullet points outlining your on-the-job responsibilities.As the work entries go further back in time, reduce the number of bullet points.Use strong action verbs (e.g., eliminated, corresponded, etc.) to start each entry.Give one or two quantifiable achievements in order to prove your competence in customer service and management.Learn how to tailor a resume to a specific job. Hiring managers hate generic resumes.Pro Tip: Have a resume with little experience in customer service or no experience in management? To get customer service management jobs, talk up management experience outside of customer service, as well as customer service experience outside of management.4. Make Your Customer Service Manager Resume Education Section ShineMost custom er service manager positions require only a high school diploma, but more and more employers prefer an associate or bachelors degree.StillNo matter which level of academia youve reached, get your education resume section done correctly.Heres how to deliver an education section thatll wow em:Plenty of CSM experience? Add just the degree name, college name, and location.New to customer service management? Give extras, like Latin honors and achievements, extracurriculars, and relevant coursework.Finished university? Skip high school on your customer service management resume.Working on college? Add high school below your in-progress degree (or as a standalone if you have no college at all).Pro Tip: Relevant coursework on a customer service manager resume doesnt only mean customer service-related classes. Include courses related to business and leadership to round it out well.5. Highlight Your Customer Service Manager SkillsAccording to the BLS, customer service jobs, including those in management, will increase by more than 5% by 2026 in the US alone.This is another 136,000 people to compete against you.To beat themShow them your customer satisfaction and company image abilities are second to none with the perfect customer service manager skills section:Top 20 Customer Service Manager SkillsVerbal Written Communication SkillsTask DelegationHelp Desk Software (Zoho Desk, Salesforce Desk, etc.)Decision Making SkillsCritical ThinkingWorks Well Under PressureCustomer Satisfaction SkillsFront-End SupervisionRetail OperationsPeople SkillsEscalation ManagementNet Promoter Score (NPS)Product / Service KnowledgeProblem SolvingLeadership SkillsClient Support Tickets Ticketing SystemsPatience UnderstandingCustomer Experience SkillsCost-Reduction StrategiesManagement SkillsButYou cant just take this list and stick it straight in your Target or Walmart customer service manager resume.Theyll see that and outsource your resume straight into the fail pile.Heres what to do ins tead:List all the soft skills and hard skills you have which are relevant to customer service to begin your job skills list.Find the advertised position, and keep the customer experience manager job description out and open in front of you.To find good keywords to use on a resume, take note of the traits and abilities theyre looking for (check the job requirements section).Do you see a noted skill from the job ad which matches something on your customer service skills list from the start? Add that to your customer service manager skills resume section!Pro Tip: Remember tailoring? Stick to as close to the wording from the job ad as possible to ensure it matches what theyre looking for.When making a resume in our builder, drag drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.Create my resume nowWhen youre done, Zetys resume builder will score your resume and tell you exactly how to make it better.6. Add Other Sections to Your Customer Service Manager ResumeThere are dozens of people applying for the same customer service manager job you are.Everyone has the same resume sections as you do, too.How will you stand out?Wake the hiring manager up from their misery of mundanity by adding a few extra sections to liven up your resume.Customer Service Manager Resume ExamplesExtra SectionsHere are some boredom-killing options to choose from:certifications for a resumelanguages to put on a resumeprojects / portfolioawards and achievementslicenses and membershipshobbies and interestsvolunteer jobs on a resume7. Attach a Customer Service Manager Cover Letter to Your CSM ResumeMost hiring managers agree that a customer service manager cover letter should be sent with the resume.SoAlways give them a cover letter!Heres how to write a management cover letter for customer service jobs theyll love:Organize your cover letter format before the writing begins.Use a compelling introduction paragraph to start your cover le tter.Document your customer service skills and leadership experience.Give a few numbered achievements to show them you are what you say.Utilize a powerful call to action to close the cover letter.Also, we have great cover letter advice, as well as articles on how long should a cover letter be and what to include in a cover letter.Check them out!Pro Tip: Dont forget to follow up on your job application. Then, since you have a top-notch resume, time to prepare for the interview!Well, thats itNow THATS a resume thatll definitely manage to get you that top customer service job!Have any questions on how to write a customer service manager resume? Not sure how best to talk up your management skills, customer service certifications, or retail achievements? Get at us in the comments below, and thanks for reading!